FAQs

Why does stock run out? Why don’t you order more?
Whilst we always endeavour to stock enough for demand, we order our products a long way in advance to secure the best low prices for you. Sometimes if demand is very high, we can sell out quickly. Sign-up on our website so you’ll be the first to hear when we have new products & specials in-store.

But you do sell products which have past their Best Before date?
Sometimes we do, but let’s be clear about what that means. Best Before is not the same as Use By or Expired. A product past its expiry date should not be consumed and we would never sell it. Best Before, however, is just a date supplied by the manufacturer as a gauge to measure when a product is at its best. It will still be fine to eat past this date.

Do you check your stock regularly to ensure it’s good?
Yes. At Happy Monkey, we frequently check our stock to ensure everything we sell meets the product standard. That means what we stock is no different to products bought in other major supermarkets – except for our exceptionally low prices!

Can I get a refund if I find this product somewhere else and want to cancel my order?
No, there is no opportunity for a refund.

Is there a minimum order?
Yes, there is a minimum order of $30.00 to qualify for click and collect.

 

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